Fresh Air | 5 min

Humans typically take about 25,000 breaths per day — often without a second thought. But the COVID-19 pandemic has put a new spotlight on respiratory illnesses and the breaths we so often take for granted.

By Pat Mertz Esswein | Kiplinger - 5 min -

Impersonal customer service makes it hard to get help. Here’s the script for success. Taking a complaint to customer service can be maddening. No one wants to deal with endless phone trees, outsourced representatives working from inflexible scripts, automated responses or chatbots. 

By Daniel Goleman, Contributor - cnbc.com - 5 min -

What makes someone great at their job? Having knowledge, smarts and vision, to be sure. World's most successful leaders has the ability to identify and monitor emotions (of their own and of others).

The Conversation | Sarah R. Warren, Daniel Maier-Katkin and Nathan Stoltzfus - 5 min -

A trove of essays in the archives of the Hoover Institution provide some insight as to what attracted everyday women to extremist ideology.