MB Lounge Hand-picked articles

By Daniel Goleman, Contributor - cnbc.com - 5 min -

What makes someone great at their job? Having knowledge, smarts and vision, to be sure. World's most successful leaders has the ability to identify and monitor emotions (of their own and of others).

It’s simple: If you want to live an exceptional life, you can’t behave like everyone else. Everybody has their own definition of success. And most people probably would like to live an above-average life. But the reality is that the vast majority of people never do.

By Pat Mertz Esswein | Kiplinger - 5 min -

Impersonal customer service makes it hard to get help. Here’s the script for success. Taking a complaint to customer service can be maddening. No one wants to deal with endless phone trees, outsourced representatives working from inflexible scripts, automated responses or chatbots. 

By John Lanchester | newyorker.com - 15 min -

By Robert A. Burton  - 10 min -

Without inner narratives we would be lost in a chaotic world.

We are all storytellers; we make sense out of the world by telling stories. And science is a great source of stories. Not so, you might argue. Science is an objective collection and interpretation of data. I completely agree...

Harvard Business Review | By Jack Zenger & Joseph Folkman - 6 min -

Good listening is much more than being silent while the other person talks. Chances are you think you’re a good listener. People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above...

By Lars Sudmann - 4 min -

Most people go into top positions with good intentions, but those often crumble due to the demands—and perks—of the job. If you want to succeed, devote some time and energy to self-leadership.

By Carrie Battan | outsideonline.com - 15 min -

Nestled in Chattahoochee Hills southwest of Atlanta, the Serenbe community is designed to deliver everybody's favorite buzzword: wellness. You can't argue with the gourmet wine dinners, leafy walking trails, and goat yoga, but be aware that Paradise doesn't come cheap.